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Thought Leaders Tell All #8

By Erica Marois | Date Published: July 22, 2013 - Last Updated August 22, 2018 | Comments

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this eighth panel, ICMI's Sarah Stealey Reed moderates a discussion with Christy Rectenwald and Patricia Rodgers of UPMC, Gerry Barber of Deloitte, John Wall of Glance, and Darren Prine of Connect First.

Watch and learn as they discuss how technology can provide a better agent experience, global service delivery, and the next big trends for contact centers.

Check back next Monday for panel #9.

 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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