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At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions. Every Monday for the next few weeks, we'll bring you video footage from each of the panels.
In this seventh panel, ICMI's Justin Robbins moderates a discussion with Brian Fornuto of NewYork Life, Eric Blomgren of LifeLock, Leslie O'Flahavan of E-WRITE, Geoff Levy of Clearwire, and Ian Hunter of USAN.
Watch and learn as they discuss customer service lessons, the customer experience, multi-channels, and call center technology.
Check back next Monday for panel #8.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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