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Video: Thought Leaders Tell All #6

By Erica Marois | Date Published: July 08, 2013 - Last Updated August 22, 2018 | Comments

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this sixth panel, ICMI's Content Director, Sarah Stealey Reed, moderates a discussion with Jackie Rousseau-Anderson of JP Power and Associates, Ann Sung Ruckstuhl of LiveOps, Kevin Hegebarth of HireIQ Solutions, Matthew Achak of First Call Resolution, and Jack Latzer of LogiCALL Smart Path.

Watch and learn as they discuss handling interruptions in the call center, hiring in the age of social media, emerging channels, and the importance of the agent.

Check back next Monday for panel #7.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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