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Video: Thought Leaders Tell All #2

By Erica Marois | Date Published: June 10, 2013 - Last Updated August 22, 2018 | Comments (1)

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this second panel, Jeff Toister of Toister Performance Solutions moderates a discussion with Katy Wild of Freeman, Ben Paganelli of VIA Unlimited, and Lou Paduto of SatoriSoftware.

Watch and learn as they discuss hiring in the call center, cloud technology, tips for going global, and more.

Check back next Monday for panel #3.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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