ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions. Every Monday for the next few weeks, we'll bring you video footage from each of the panels.
In this second panel, Jeff Toister of Toister Performance Solutions moderates a discussion with Katy Wild of Freeman, Ben Paganelli of VIA Unlimited, and Lou Paduto of SatoriSoftware.
Watch and learn as they discuss hiring in the call center, cloud technology, tips for going global, and more.
Check back next Monday for panel #3.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
Please sign in to leave a comment. If you don't have an account you can register for free here.
Forgot username or password?
Another great panel. This was one of my favorite features at last month's ACCE conference!