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Video: Thought Leaders Tell All #2

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this second panel, Jeff Toister of Toister Performance Solutions moderates a discussion with Katy Wild of Freeman, Ben Paganelli of VIA Unlimited, and Lou Paduto of SatoriSoftware.

Watch and learn as they discuss hiring in the call center, cloud technology, tips for going global, and more.

Check back next Monday for panel #3.