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Thought Leaders Tell All #11

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this eleventh panel, ICMI's Sarah Stealey Reed moderates a discussion with John Wolf of Intradiem, Joe Alwan of Raytheon BBN Technologies, Brynn Palmer of Verint, John Neely of WhitePages Pro, and Geoff Levy of Clearwire.

Watch and learn as they discuss empowering agents, the customer experience, multi-channels, self-service, and more.

Check back next Monday for panel #12.