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As the ‘chief tipster’ of an email newsletter, I see out-of-office emails each and every day, way too many of them. More often than not, there is no reason for the sender to even have one. If you MUST use an out-of-office email, at least make it helpful and/or entertaining. Make me laugh or tell we who can help me otherwise it sounds like you are on a beach somewhere and could care less about my business. In the office today, Dayna
Starting this week, ICMI will be featuring one of Dayna's Daily Success Tips each Friday! You can also subscribe to YourDailySuccessTip.com here.
Dayna will be featured as our opening Keynote Speaker at ACCE in Seattle next month - Rock Your World: 5 Things to Do Every Day to Rock Your Customer Service World. She'll also be hosting our first annual Global Call Center of the Year Awards dinner on Tuesday May 14th. Join Dayna and ICMI for all these great events!
Dayna Steele is the host of The Rock Business video series and is The Rock Talk featured keynote business speaker. Success takes more than talent. Dayna delivers the principles and introduces the rock stars who prove that theory every day. This rock radio Hall of Famer is also the creator of 101 Ways to Rock Your World book series. Dayna is a professional on LinkedIn, occasionally snarky on Twitter, and has absolutely no filter on Facebook.
These are extraordinary times, and we, the ICMI team, want to offer a helping hand.
Many contact center professionals are on the front lines of this crisis – handling customer contacts with life changing urgency, managing work-from-home staff, figuring out system stability and accessibility issues and keeping teams sane. Meanwhile, you’re overwhelmed and trying to manage the uncertainty of what each day brings both at work and at home. We know it’s not easy.
As the leader in support, service, and guidance to contact centers, we’re here to help.