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2013 has been an action packed year for our industry, and an exciting year at ICMI! One of the highlights was our innaugural awards dinner to celebrate ICMI's Global Contact Center Awards. These prestigious awards are part of the most comprehensive awards program dedicated to recognizing the achievements of companies, contact centers and individuals in the customer management industry.
We had so many outstanding candidates submit entries this year! So as we wrap up the year, we'd like to highlight some of the great success stories.
Philly 311 Non-Emergency Contact Center was a finalist in our Best Small-to-Medium Call Center Category. Watch this 5 minute video for a behind the scenes look at the Philly 311 contact center. Learn how they empower the Philadelphia community with quality multichannel service.
Does your contact center have a great story to share in 2014? We'd love to recognize YOU for customer service excellence. Entries for ICMI's 2014 Global Contact Center Awards are now open in 13 categories. Nominate or apply today. Entries submitted by December 31, 2013 are 50% off!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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