ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Contact Center Spotlight: Philly 311 Empowers the Community with Multichannel Service

2013 has been an action packed year for our industry, and an exciting year at ICMI! One of the highlights was our innaugural awards dinner to celebrate ICMI's Global Contact Center Awards.  These prestigious awards are part of the most comprehensive awards program dedicated to recognizing the achievements of companies, contact centers and individuals in the customer management industry.

We had so many outstanding candidates submit entries this year! So as we wrap up the year, we'd like to highlight some of the great success stories.

Philly 311 Non-Emergency Contact Center was a finalist in our Best Small-to-Medium Call Center Category.  Watch this 5 minute video for a behind the scenes look at the Philly 311 contact center. Learn how they empower the Philadelphia community with quality multichannel service.

Does your contact center have a great story to share in 2014? We'd love to recognize YOU for customer service excellence. Entries for ICMI's 2014 Global Contact Center Awards are now open in 13 categories. Nominate or apply today. Entries submitted by December 31, 2013 are 50% off!