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Live from Call Center Demo and Conference: Day 1

By Erica Marois | Date Published: October 21, 2013 - Last Updated August 22, 2018 | Comments

Day 1 of Call Center Demo and Conference is off to a great start!

Registration opened this morning at 7:00 am, and attendees are touring Atlanta area contact centers (including Autotrader.com, Delta, Convergent, and The Home Depot) and sitting in on breakout sessions covering a variety of topics ranging from technology to coaching.

The day will culminate with a welcome reception this evening in the Crystal Ballroom.

Can't join us this week in Atlanta, but want to follow all the action?

We'll be posting daily recaps, as well as live-blogging sessions. Be sure to check our blog daily, and follow the hashtag #CCDemo13 for updates throughout the event.

 

 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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