Date Published: November 14, 2013 - Last Updated 5 Years, 99 Days, 14 Hours, 39 Minutes ago
ICMI has just released its editorial calendar for the coming year. We’ll be covering some of the most pressing topics facing the contact center industry today, and each month will be dedicated to a different topic.
Do you have a success story to share? Advice on implementing chat or mobile? Thoughts on new metrics and big data? We’d love to share your expertise with our contact center community.
Here’s to a safe, happy, and healthy holiday season! We look forward to seeing your work on icmi.com in 2014.