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ICMI has BIG plans for 2014 and we want to you to be a part of them!As ICMI continues its endeavor to be the leading global provider of contact center resources, here are the insights we plan to share with our community in the next year:
ICMI has just released its editorial calendar for the coming year. We’ll be covering some of the most pressing topics facing the contact center industry today, and each month will be dedicated to a different topic.
Do you have a success story to share? Advice on implementing chat or mobile? Thoughts on new metrics and big data? We’d love to share your expertise with our contact center community.
Please take a look at our editorial calendar, and then take a few moments to fill out our contributor interest form. Have questions? Feel free to email me: firstname.lastname@example.org.
Here’s to a safe, happy, and healthy holiday season! We look forward to seeing your work on icmi.com in 2014.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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