Published: August 02, 2013 | Comments
Dinner conversation last night with my neighbor turned to customer service. She had an interesting comment about the employees at our local Game Stop. She pointed out most of the employees are friendly but cold, good but not great, doing their job but all according to a script - all except one. The reason she and her daughter keep going back to this particular store is this one employee who acts like she really cares about us. The neighbor went on to explain this employee remembers us, always gives a friendly hello, and goes the extra mile – she calls when she knows there is a special coming up they would be interested in. Customer service is not just the service, it is also the relationship.
Your customer service – it rocks or it doesn’t.
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About Dayna Steele:
On a stage speaking to and inspiring people since she was a teenager, Dayna Steele is the author of several books, including,101 Ways to Rock Your World: Everyday Activities for Success Every Day, and Rock to the Top: What I Learned about Success from the World’s Greatest Rock Stars. Dayna creates custom success strategies for individuals and companies with her Rock Star Principles of Success. Readers’ Digest magazine calls Dayna “one of the 35 people who inspire us,” AOL says she is “one of the foremost experts on career networking,” and Successful Meetings magazine calls her “a pep talk from the deejay booth.” Audiences consistently rate her as one of the best speakers they have ever seen.
Dayna is also the author of Your Daily Success Tip, a witty and informative piece of advice that is delivered directly to you every day.