By
Erica Marois
| Published: May 15, 2013
| Comments
Last week we asked community members if they currently support mobile as a customer service channel. This included transactional self-service, automated self-service, and/or a live agent.
60% of our respondents said yes.
In the 40% who answered no? Check out our Mobile Marathon this week for advice on implementing mobile as a customer service channel!