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Call Center Demo and Conference Sneak Peek with USAN

By Erica Marois | Published: September 19, 2013 | Comments

Call Center Demo is quickly approaching, and we can't wait to see you all in Atlanta.

Over the past few weeks, we've introduced you to several of our event speakers.  Now, we want to introduce you to some of our exhbitors as well.  Between now and October 21, we'll be posting a series of video interview with some of the exhbitors you'll get the chance to meet in Atlanta.

In this second video, ICMI Community Specialist Erica Strother interviews Robb Duke of USAN.  Find out what cool things USAN will be highlighting at their booth, what Robb's most looking forward to doing at the conference, and what impact he feels multichannel service has on customer engagement.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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