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Call Center Demo is quickly approaching, and we can't wait to see you all in Atlanta.
Over the past few weeks, we've introduced you to several of our event speakers. Now, we want to introduce you to some of our exhbitors as well. Between now and October 21, we'll be posting a series of video interview with some of the exhbitors you'll get the chance to meet in Atlanta.
In this second video, ICMI Community Specialist Erica Strother interviews Robb Duke of USAN. Find out what cool things USAN will be highlighting at their booth, what Robb's most looking forward to doing at the conference, and what impact he feels multichannel service has on customer engagement.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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