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Call Center Demo and Conference Sneak Peek with TCN

By Erica Marois | Date Published: October 03, 2013 - Last Updated August 22, 2018 | Comments

Call Center Demo is quickly approaching, and we can't wait to see you all in Atlanta.

Over the past few weeks, we've introduced you to several of our event speakers.  Now, we want to introduce you to some of our exhbitors as well.  Between now and October 21, we'll be posting a series of video interview with some of the exhbitors you'll get the chance to meet in Atlanta.

In this fourth video, ICMI Community Specialist Erica Strother interviews Bryce Payne of TCN.  Find out what TCN will be showcasing at their booth, what Bryce is most looking forward to learning at the conference, and how he thinks contact centers can improve the customer experience with IVR.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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