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Call Center Demo and Conference Sneak Peek with TCN

By Erica Marois | Published: October 03, 2013 | Comments

Call Center Demo is quickly approaching, and we can't wait to see you all in Atlanta.

Over the past few weeks, we've introduced you to several of our event speakers.  Now, we want to introduce you to some of our exhbitors as well.  Between now and October 21, we'll be posting a series of video interview with some of the exhbitors you'll get the chance to meet in Atlanta.

In this fourth video, ICMI Community Specialist Erica Strother interviews Bryce Payne of TCN.  Find out what TCN will be showcasing at their booth, what Bryce is most looking forward to learning at the conference, and how he thinks contact centers can improve the customer experience with IVR.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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