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Agent attrition has long been a topic of concern for contact center management. Whether they trickle away or leave in droves, we're left wondering: Why? ICMI recently surveyed more than 400 contact center professionals to find out the top drivers of attrition.
To find out more of what ICMI uncovered, purchase the 2012 report, or download the complimentary whitepaper, Driving Agent Attrition: The Affect of Salary, Attrition Goals and Satisfaction on Turnover.
ICMI is the authority on contact center performance excellence. We offer comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center.