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An Inside View of ICMI

An Inside View of ICMI: Community Service Week 2012

Hello ICMI Community members! My name is Marta Kelsey and I’m ICMI’s Marketing and Community Director. I wanted to let you all know about some exciting things going on inside the walls here at ICMI. After a successful ACCE, we’ve been working hard to continue to meet your needs as a contact center professional. (And as always, don’t hesitate to reach out and let us know if there is anything you need to do your job better!)

It may still be summer, but we’re already thinking ahead to fall 2012 – and celebrating Customer Service Week (October 1 -5). As we do every year, ICMI will be taking a week to celebrate the customer service industry and the work that you all do. In the past, we have honored Agents through ICMI’s Spirit of Service award. But this year we have decided to expand beyond agents and celebrate all levels within the customer service industry. We are currently taking nominations for the following categories:

  • Contact Center Agent of the Year
  • Contact Center Supervisor of the Year
  • Contact Center Management of the Year
  • Customer Service Business Leader of the Year

As we prepare for Customer Service Week we encourage you all to do the same. How is your team planning to celebrate? What do you think makes a great celebration? We’d love to hear what you are planning for this year – or see what you’ve done in the past! Share with ICMI and the contact center community in comments below.

I’ll continue to give you all an inside look of ICMI weekly. I also welcome questions you may have about ICMI.

Marta Kelsey
Marketing and Community Director
[email protected]