ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Turnover is one of the more common, challenging and costly issues an organization has to handle. If you go through all the trouble and expense of recruiting and hiring agents only to find that they are leaving your organization sooner rather than later, consider developing a retention strategy. An effective strategy includes the following:
Susan Langwell has over 20 years call center operations experience. Her background includes domestic and international consulting as well as many years in call center leadership roles. Serving in these roles has allowed Susan to gain a broad perspective of call center management and operations as well as hands-on practical experience.
Please sign in to leave a comment. If you don't have an account you can register for free here.
Forgot username or password?