Date Published: December 19, 2010 - Last Updated 3 Years, 90 Days, 1 Hour, 7 Minutes ago
It’s that time of year again. With the start of the new year, many of us will dive into the annual performance appraisal process. You’re not alone if you aren’t looking forward to it. In too many contact centers, performance appraisals are little more than a milestone activity that satisfies HR’s requirements for legal compliance and recordkeeping.
There’s a problem, though. Rushed, unreflective appraisals can cause feelings of employee cynicism and mistrust when employees realize the process is an unproductive exercise, leading to lowered morale and productivity. With a little bit of effort, why not transform this automatic exercise into a real performance-booster? Try these new ideas to inject some energy into your standard process:
With some effort to bring more meaning to the process, you can significantly improve the results of your efforts. What a way to start the new year!