Brad is an author, speaker and consultant and his clients have included many of today’s service leaders – American Express, Apple, USAA, Google and others. He has worked across 45 states and in 60 countries, and has advised governments in the United States, Australia, and Canada. Brad was a founding partner in and former CEO of the International Customer Management Institute (ICMI). His book, Contact Center Management on Fast Forward, is recipient of an Amazon.com best-selling award. Contact info: www.bradcleveland.com
Connect with Brad:
Twitter: @bradcleveland
Email: bcleveland@icmi.com
LinkedIn: www.linkedin.com/in/bradcleveland1
Blog: www.bradcleveland.com/blog