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5 Ways to Get Executive Buy-in on CX Projects

By Erica Marois | Date Published: June 14, 2019 - Last Updated September 08, 2020 | Comments

According to #ICMIchat participants, the most challenging part of the customer feedback process is acting on the feedback and closing the loop. To make matters more complicated, often times, executive support wanes soon after the data has been shared. How can we fix this? Here are a few tips from the latest #ICMIchat. Want more? Head to the full chat transcript. 

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Surveying And VoC

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