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Events

Our events provide a full conference experience, including inspiring keynote presentations, interactive workshops, main sessions, local contact center tours, an abundance of opportunities to network and connect with peers and an exhibit hall full of the latest technology and services to improve operations.

Digital Experience Event: April 20 - 21, 2021

ICMI Contact Center Expo - A Digital Experience will feature 2 days of live keynotes, interactive sessions and robust networking through AI-powered matchmaking, group chats, roundtables, happy hours and more ways to connect.  

Our reputation for vetting speakers and bringing the most knowledgeable experts to the program is unsurpassed in the industry. Contact center professionals trust the ICMI brand and know they can rely on us to deliver the most comprehensive, unbiased program.

Register for $99 from now until March 26, 2021!

Interested in Exhibiting in ICMI Contact Center Expo: A Digital Experience? Contact Us

ICMI Virtual Summit: June 16, 2021 | 11:00 AM – 5:30 PM ET

We are pleased to announce the first ICMI Virtual of 2021. This free, one-day virtual summit designed for contact center professionals will take place on Wednesday, June 16th, 2021.

Connect with your peers and industry experts to focus on how to transform the agent experience, improve customer experience, and more. Gain access to practitioners and experts who will share their insights on transforming agent training, improving management practices, and creating innovative customer experiences.

To receive a notification when registration opens, put your name on the guest list today. You won’t want to miss this jam-packed program!

Interested in Sponsoring ICMI Virtual Summit? Email us at ICMIsales@informa.com.

Training symposiums are your chance to enhance your knowledge on a wide range of critical industry topics - ranging from strategy to hands-on coaching, from knowledge management to financials. These focused, instructor-led classroom training sessions feature an intimate environment and peer-to-peer networking.