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ICMI Wins GSA Contract

ICMI Wins GSA Contract

ICMI Earns Opportunity to Win Big Business with the US Government Through GSA Contract

Industry Leader Awarded with General Services Administration (GSA) contract Given Deep Roots in Call Center Training and Consulting

Colorado Springs, CO April 21, 2011 – Call Center industry leader ICMI announced today that they have been awarded the General Services Administration (GSA) Mission Oriented Business Integrated Services Schedule contract.  Having this contract allows ICMI the ability to offer their consulting and training services to federal agencies and state and local governments with greater ease of procurement.

"Gaining GSA approval allows ICMI’s existing and new government customers to procure our proven services more easily and with little hesitation. Having been deeply vetted by the GSA and now approved as a contractor gives further testament to ICMI’s quality training and results-driven consulting services. We're confident this Schedule will broaden our position in the federal market and beyond," said Tara Gibb, Global Brand Director, ICMI.

ICMI’s GSA Schedule award is a direct result of a complex process in which the General Services Administration evaluated their professional capabilities, organizational structure, performance history, and customer satisfaction, among other criteria. As a result, ICMI is now qualified to perform work directly for federal government entities.

Establishing a GSA Schedule Contract requires a solid understanding and in-depth knowledge of government contracts and regulations.  With the guidance and support of The Winvale Group, a Washington, D.C.-based professional services firm with expertise in the GSA Schedule Program, ICMI was awarded their GSA Schedule Contract with the terms, conditions and discounts they sought.

 “We are ecstatic to have assisted ICMI on this project. They are a highly-respected industry leader who are deeply committed to quality delivery. Their customers at the federal level will appreciate the simplicity the Schedule offers them,” said Brian Dunn, Managing Partner of The Winvale Group.

To learn more about ICMI’s training and consulting services as well as their events, professional certification, and informational resources, visit www.icmi.com.