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2015 ICMI Global Contact Center Awards – NOW OPEN FOR ENTRIES


ICMI seeks to recognize outstanding centers and individuals in customer care, technology and brand support

COLORADO SPRINGS, CO — October 6, 2014 — The International Customer Management Institute (ICMI), is now accepting entries for its annual Global Contact Center Awards. The nomination deadline is Friday, February 6, 2015.

The ICMI Global Contact Center Awards is the most comprehensive awards program dedicated to the customer management industry. For the past 12 years it has honored and recognized the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry.

In addition to categories that recognize overall contact center excellence and outstanding individual contributions, the program also celebrates achievement in specific components such as QA programs, strategic value and use of technology.  Finalists in all categories are acknowledged at the Global Contact Center Awards Party, held on May 5, 2015 in conjunction with ICMI’s Contact Center Expo & Conference taking place in Orlando.

Past winners include Cars.com, OppenheimerFunds Inc., Wells Fargo Bank and UPMC Health Plans among many others.  Simply entering can be a hugely motivational exercise, as it reminds companies of how far they’ve come and what they’ve achieved. ICMI encourages contact centers worldwide to apply for multiple categories, and nominate multiple colleagues for these prestigious honors.

Submissions are judged by a committee of industry experts from all facets of contact center operations - including specialists in technology, training and people management, workforce and resource management, and quality. Entries will be scored on how candidate contact centers and professionals embrace and embody ICMI’s principles of effective contact center managementwhether they create a positive work culture and a climate that fosters personal growth, and their track record for establishing and attaining challenging goals within their organization.

The criteria and entry process ensure a “best in industry” awards program that recognizes contact center excellence in the following categories:

  • Best Small-to-Medium Contact Center
  • Best Large Contact Center
  • Best Outsourcing Partnership
  • Best Strategic Value to the Organization
  • Best QA/Customer Experience Program
  • Best Use of an Emerging Channel(s)
  • Best Use of Technology
  • Best Contact Center Agent
  • Best Contact Center Supervisor
  • Best Contact Center Manager
  • Best Customer Service Business Leader

Early Submission Discounts
Submissions received by December 31, 2014 will receive a 50% discount off applicable entry fees. For more information on the ICMI Global Contact Center Awards, visit icmi.com/awards, call 800.672.6177 (International: 001.955.8149) or email [email protected].