ICMI Site Certification is a globally-recognized stamp of approval for achieving contact center excellence across all areas of operation. Participating organizations are assessed based on a set of industry standards for contact center best practices - the ICMI Site Certification Standards.
Through the ICMI Contact Center Site Certification Program, organizations take part in a process that employs a mix of specialized tools, cross-industry best practices, assessments, and proven recommendations that deliver sustained contact center efficiency and effectiveness . Contact centers are are guided through all phases by a team of expert auditors that will prepare the organization for the Site Certification Assessment. Passing this assessment earns the participating organization an official ICMI Site Certification - the ultimate form of recognition for contact center excellence.
For any organization that does not meet the requirements, or that needs additional assistance with implementing the recommended solutions, additional support is available. Get started today - Contact ICMI Consulting.