ICMI Site Certification is a globally-recognized stamp of approval for achieving contact center excellence across all areas of operation. An ICMI Site Certified contact center has proven that it operates efficiently, adds value to its business, and boasts a world-class customer experience.
To become ICMI certified, organizations must undergo an ICMI Certification Assessment - an audit based on a set of industry standards for contact center best practices known as the ICMI Site Certification Standards (download summary). Any contact center that meets the target maturity level for each standard is awarded the ICMI Site Certified title.
For any organization that needs assistance meeting the ICMI Certification Standards, guidance is available through the ICMI Site Certification Program. Get started today - Contact ICMI Consulting.