Chat with us, powered by LiveChat Contact Center Certification

ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Contact Center Site Certification

ICMI Contact Center Site Certification Banner

The ICMI Site Certification is a comprehensive program that employs a mix of specialized tools, cross-industry best practices, assessments, and proven recommendations that deliver sustained contact center efficiency and effectiveness. Through the ICMI Call Center Site Certification Program, organizations are guided through each phase of this process by a team of expert auditors. Once completed and approved, the organization receives an official ICMI Site Certification - the ultimate form of recognition for contact center excellence.

For any organization that does not meet the requirements, or that needs additional assistance with implementing the recommended solutions, additional support is available. Get started today - Contact ICMI Consulting.

ICMI Contact Center Site Certifications consist of 4 stages:


ICMI Contact Center Site Certification - Step 1

Our auditors will gather all data required to assess your contact center operation’s level of performance.

ICMI Contact Center Site Certification - Step 2

ICMI consultants will evaluate your performance against the ICMI Certification Standards for contact center best practices.

ICMI Contact Center Site Certification - Step 3

For standards that are not met, ICMI will create a plan of action to help you meet requirements and bridge the gap to best practices.

ICMI Contact Center Site Certification - Step 4

Success! Once the certification standards are met, you'll become an ICMI Certified Contact Center Operation.


Learn more by downloading the brochure:

ICMI Contact Center Site Certification brochure