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Full Program for ICMI Contact Center Demo & Conference Announced

Full Program for ICMI Contact Center Demo & Conference Announced

Includes site tours, half-day workshops, two days of sessions covering four core subject areas, plus numerous networking opportunities

COLORADO SPRINGS, CO - June 16, 2014 - The full program for the ICMI Contact Center Demo & Conference, November 3-5 2014 in Chicago, has been announced and the industry is already buzzing with excitement as registrations pour in.

For three days, attendees in Chicago will explore how to Gain, Maintain and Increase Loyalty – this year’s theme, along with forward-thinking ideas being discussed in the industry today.  From site tours to roundtable discussions, from inspiring keynotes to lively networking receptions, participants will find numerous “take-a-ways” to bring back to their own center to implement immediately.       

View the complete schedule at icmi.com/ccdemo.

Pre-Conference Workshops & Site Tours

Premium pass holders have an intensive warm-up.

In a series of half-day workshops, experts such as Brad Cleveland, Lori Bucklund, Cindy Garrett, John Goodman and Jeff Toister will be covering essential leadership skills. Popular topics include coaching, customer experience, new technologies, multichannel strategy, and principles of effective management. 

Alternatively, participants can opt for education with a local flair, choosing to tour Chicago call centers at Cars.com, kCura, EZ Links Golf, and ACE Hardware.

Interested in both? Many attendees choose to spend half the day in a workshop and the other half touring a local contact center.

Conference Events

The true meat of the conference starts on Tuesday, November 4. In addition to exploring the jam-packed Demo Hall full of the latest industry solutions, attendees can fill their schedule with:

  • Keynote presentations by conference favorite Chip Bell and Kirk Weisler
  • 24 targeted sessions filled with real-life case studies
  • Industry roundtable and best practices breakfasts
  • Solution spotlight technology presentations

Special Offer

Register before June 20, 2014 for the ICMI Contact Center Demo & Conference in Chicago, IL (Nov 3-5, 2014) and get the best pricing available with $500 off the regular rate. No code required.

Register between June 21-September 19 and use promo code DEMOPR to get $200 off the already low Early Bird pricing.


ICMI Contact Center Demo & Conference is an excellent investment for any contact center, large or small. Through the increased knowledge, expanded contacts, and renewed enthusiasm that each attendee experiences, this event provides a significant value with outstanding returns.

Produced by ICMI, a leader and partner in the contact center industry for over 30 years, the educational program offers deep, meaningful content addressing the most current topics of the industry. The unique design of the Demo hall provides an atmosphere attendees love for exploring the latest trends and technology. Add to all that the amazing networking opportunities, and it’s easy to understand why this event is a favorite of contact center professionals.

To receive email updates on the conference, register for the ICMI events newsletter.


International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center.

Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers and consultants are committed to helping professionals raise the strategic value of contact centers, optimize operations and improve customer service.

ICMI is a part of UBM, a global live media and B2B communications, marketing service and data provider.