Connecting You With the Largest Network of Contact Center Decision Makers
ICMI is the leading provider of comprehensive resources for customer management professionals. Our resources supply the insights, information, and essential guidance contact center pros need to advance their teams, strategies, and businesses. Decision makers gain access to subject matter experts and peers to share ideas and brainstorm, find answers and solutions, and create a better, stronger connection with their end users and customers.
Not every business has the same marketing goals, which is why ICMI has an array of media tools and custom services for marketers to build an integrated program that suits their needs.
Online Media Opportunities
Each month, thousands of contact center professionals turn to ICMI to explore the latest industry insights to strengthen their business and customer service.
Download the Media Kit to explore an array of options to get your latest products or solutions including:
- Web Advertising
- Newsletter Advertising
- Audience Extension
- Sponsored Article
Lead Generation and Thought Leadership
- Content Syndication
- Research Partner Program
- Trend Reports
- Point-of-View eBook
Exhibit and Sponsorship Opportunities
ICMI Events feature a wealth of expertise and resources that come from over 35 years of exclusive devotion to the contact center and customer service community. Topics at each event are timely, and presenters are industry experts and gurus. Past ICMI Events have addressed such crucial areas as remote workers, customer experience, artificial intelligence, CRM, workforce optimization and social media.
Exhibiting at ICMI's Contact Center Expo puts your company front and center in the minds of the industry's most qualified decision makers across a diverse range of job titles, functions and vertical industries.
ICMI's Contact Center Expo
May 15, 2024 | Digital Experience
October 21 - 24, 2024 | Orlando, FL | Loews Royal Pacific Resort at Universal Orlando
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