9 Best Practices That Will Boost the Effectiveness of Your Training
Empowering contact center excellence for 30 years!

9 Best Practices That Will Boost the Effectiveness of Your Training

Published: Aug 27, 2018

Pages: 24

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Ready to develop and deliver more effective curriculum and improve the ROI of your training program? Read this eBook and get ready to take notes!


Plenty has been written about why training fails, why executives don’t see the value, or why agents leave before they’re ever ready to step on the floor and take their first call. While we can learn a lot from what doesn’t work, there’s even more to learn when we focus on what does works in training. This e-book, which features a collection of articles written by Elaine Carr, group instructional design manager at ICMI and HDI, highlights nine different training techniques that have been proven to work, along with concrete examples for using each technique in contact center training.

Ready to develop and deliver more effective curriculum and improve the ROI of your training program? Keep reading and get ready to take notes! This e-book should serve as a guide and a source of inspiration, and it will work best if you take the time to complete the action items included.

Download this  important eBook today!

 


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Topics: Learning & Development, People Management

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