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6 Examples of Wow-Worthy Social Media Customer Service

By Erica Marois | Date Published: August 24, 2017 - Last Updated September 25, 2018 | Comments

This week Dan Gingiss, author of Winning at Social Customer Care, joined us for a special #ICMIchat. We talked about what it takes to deliver outstanding social media customer service, and we asked participants to share their wow-worthy experiences. Watch this video to see the top responses!

Feeling inspired? Ready to deliver winning social customer care? Check out a full chat recap here for tons of tips.

And be sure to read Dan's book! You can find a discussion guide here.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Social Media

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