#ICMIchat Recap: Social Customer Care
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#ICMIchat Recap: Social Customer Care

Does your company formally offer social media customer care?  If the answer is "no" you're not alone.  Recent ICMI and Five9 research revealed that only 40% of companies offer formal social support.

Why is this the case?  Our #ICMIchat this week explored the barriers to implementing successful social support in the contact center, and also shed light on some of the many benefits.

Is 2014 the year for social in your contact center?  Be sure the read the recap below for a lively and engaging discussion packed with many tips for implementing social support.

You can also download a complimentary social playbook here!

Join us again next Tuesday at 1pm ET for another #ICMIchat.  Our topic: Best Practices for Optimizing Multichannel Support.

Topics: Social Media


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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