3 Tips to Improve Employee Engagement
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3 Tips to Improve Employee Engagement

Not so long ago, our contact center struggled with poor employee engagement and a 66% attrition rate in the first 90 days. Fast forward a year, and we've seen dramatic improvements, including improved employee satisfaction and a doubled retention rate. How did we do it? I'll be sharing our secrets in my upcoming ICMI Contact Center Expo & Conference Session: Improving Training Through Employee Engagement.

In the meantime, I'd like to share three simple tips that will help put your contact center on the path to employee engagement. Watch this short video and tell me what you think! Have tips to add? Share them below in the comments. 


Want more? Register now to join Dustie at Contact Center Expo & Conference taking place May 22-25 at the Walt Disney World Resort near Orlando, FL.

Topics: People Management, Learning & Development, Culture & Morale


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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