#ICMIchat Recap: Which Service Channels Are Next?
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#ICMIchat Recap: Which Service Channels Are Next?

Every Tuesday at 1pm ET the ICMI community gathers on Twitter to discuss topics facing the contact center industry today. This week we took the opportunity to look into the future.

We've devoted the month of May to 'The Multichannel Contact Center."  What better way to wrap things up than by talking about which channels are NEXT?

Sean Hawkins hosted the discussion this week--be sure to check out the recap below for great insight.  Is your contact center prepared for the future?

Join us again next week as we kick off our month of "The Connected Customer Experience."



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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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