Tuesday Training Tip: Tips for Successful Calibration
Empowering contact center excellence for 30 years!

Tuesday Training Tip: Tips for Successful Calibration

In our first Tuesday training tip, I explained why calibration is a critical component of the contact center quality process. Last week, I shared six ground rules for calibration. Today's video is the last in the calibration series. Watch as I share some final tips for successful calibration. Tune in next week as we introduce a brand new topic!

Join Justin at ICMI Contact Center Expo & Conference. Register today using code SPEAKER & save 20%! 

Topics: Learning & Development


More from Justin Robbins


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?



Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls