Tuesday Training Tip #1: Why Calibration?

Welcome to the ICMI Tuesday Training Tip series!

Each week we'll bring you a quick tip to help you optimize your contact center.

To kick things off, we're focusing on calibration. Do you ever feel there's a disconnect between your QA team, coaches, and frontline agents? Calibration may be the missing ingredient in your quality program. Watch as  I explain!

Have a question you'd like answered on a future Training Tuesday Tip video? Please leave it in the comments below.

For a deeper dive, join us at our next training Symposium! Download this brochure to save $400 off a 4-day pass. 


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?