Don't Settle for Good Enough
Empowering contact center excellence for 30 years!

Don't Settle for Good Enough

Note from the editor: Is your contact center settling for "good enough"? Are you getting by on old technology, waiting to implement a new channel, or skimping on agent training because things are going fine? Don't sell yourself short (or rob your customers of a better experience). There's always room for improvement. Meet with your team this week and identify three priorities for the second quarter. Comment below and tell us how you plan to move from good to great.

Iron company, good enough

Short cuts create short-lived success and long-term failure. My dad used to say, “If you are going to do something, always give 110% – or don’t do it at all.” Never leave a job half done or good enough. It took us four estimates before an iron company showed up to actually do the work. This image is what they left us. When called, all we got was, “Well, it’s close enough.” (This crooked plate will drive me crazy for years to come.)

Want to be wildly successful? Do what you say you are going to do and do it better than anyone expected. Have a lovely day….

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Topics: Learning & Development


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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