Tips to Help You Improve the Hiring Process in 2018
Empowering contact center excellence for 30 years!

Tips to Help You Improve the Hiring Process in 2018

Late last year we surveyed the ICMI community and asked contact center leaders to share their top challenges. Overwhelmingly, hiring & training was #1. And at ICMI's Training Symposium in Orlando last year, attendees requested more resources on contact center hiring and recruiting. So we decided to ask #ICMIchat participants for help! Watch this two-minute video for tons for practical tips.

Still looking for more? Join us on 1/18 for a free webinar with Jeff Toister.

Topics: Hiring, People Management, Learning & Development


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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