#ICMIchat Recap: Is Multilingual Support Really Necessary?
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#ICMIchat Recap: Is Multilingual Support Really Necessary?

How many languages do your customers speak?  Are you able to provide support in each of those languages?

Today it's estimated that more than 7,000 languages are spoken across the globe.  Chances are high that you have customers speaking at least a few of these.  But is it really necessary to provide multilingual support? How much does this impact customer satisfaction? How much does it cost the contact center?

We spent some time on this topic during #ICMIchat this week.  Read the recap below for insight on how other contact centers are handling multilingual support.  Have other advice to share? Leave it in the comments below!

Join us again next week (Tuesday, July 28th at 1pm EST) for a chat about preparing for Customer Service Week.  Bring a friend and come prepared to share fun ideas for boosting morale in the contact center!

Topics: Global Service Delivery


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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