Now Accepting Nominations for the First Annual ICMI Movers and Shakers List
Empowering contact center excellence for 30 years!

Now Accepting Nominations for the First Annual ICMI Movers and Shakers List

ICMI needs your help identifying emerging leaders and innovators in the customer experience and contact center space. We want to shine a light on the hardworking, creative individuals who are inspiring excellence, motivating their peers, and shaping the future of customer service. We're looking for workforce managers, trainers, frontline employees, technology leaders, and customer experience leaders who are worthy of this recognition.

ICMI Movers and Shakers

Do you know someone who belongs on this prestigious list? Review the criteria and submit your nominations using the links below.  We will celebrate the honorees at ICMI Contact Center Demo, November 12-14 at Red Rock Resort in Las Vegas. If your nominee makes the list, we'll give you a 25% discount on a two-day ICMI Contact Center Demo pass.

There's no cost to enter, but all nominations must be received by August 31st.

Honorees will receive:

  • Recognition in a press release
  • Usage of Movers & Shakers logo/badge
  • Recognition on the ICMI website, on ICMI's social media channels, and in the Contact Center Insider newsletter
  • 50% off a two-day ICMI Contact Center Demo pass
  • 25% off a two-day ICMI Contact Demo pass for a colleague
  • A certificate and exclusive badge ribbon at ICMI Contact Center Demo
  • Recognition at an ICMI Contact Center Demo party

Categories & Nomination Forms

Customer Experience Leaders

This category will recognize customer experience professionals who have contributed to the overall success of their contact center and their business, and who have either successfully overcome a challenge in the last year and/or initiated a new project that launched successfully. View the complete category criteria and submit a nomination here.

Frontline Employees

This category will recognize customer-facing employees in the contact center who have taken on new responsibility within the last year, received consistently high satisfaction and quality scores, and serve as a role model/mentor for peers. View the complete category criteria and submit a nomination here.

Technology Leaders

This category will recognize contact center technology practitioners who have enabled a new product launch within the last year. Honorees in this category must contribute thought leadership outside of the workplace, either through involvement in professional associations, as a speaker, or a writer/social media contributor. View the complete category criteria and submit a nomination here.

Training Professionals

This category will recognize contact center trainers who successfully led a large-scale training/learning and development initiative within the last year that aided in the achievement of a strategic business goal. View the complete category criteria and submit a nomination here.

Workforce Managers

This category will recognize contact center workforce managers who successfully overcame a challenge in the last year and/or initiated a new project that launched successfully and contributed to the overall success of the organization. View the complete category criteria and submit a nomination here.

Customer Hero of the Year

This category will recognize one outstanding individual who consistently goes above and beyond their normal job duties to improve the customer experience. Nominees in this category will be narrowed down to a group of finalists, and the ICMI audience will select the winner.  View the complete category criteria and submit a nomination here.

Timeline

We'll release the 2018 ICMI Customer Experience Movers & Shakers list on September 17th, and we'll also announce the finalists for the Customer Hero of the Year. The winner for the 2018 Customer Hero of the Year will be announced live at ICMI Contact Center Demo.

Have questions? Email me: erica.marois@ubm.com.

Don't forget! All nominations are due by 11:59 pm ET on August 31st. Good luck!



Topics: Customer Experience, Learning & Development, Workforce Management, Technology, All About Agents, Culture & Morale

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