7 Tips for Creating an Effective Contact Center Mission Statement
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7 Tips for Creating an Effective Contact Center Mission Statement

Does your contact center have a mission statement? Without a common purpose, it's difficult to keep employees engaged, customers satisfied, and the business running smoothly. Here are seven tips you can use to create or refine an effective mission statement for your team.

If you're looking for more ways to boost engagement and performance, join us at ICMI Contact Center Expo, this May 21-24 in Orlando, FL. Be sure to check out the "Boost Your Culture" learning track.

 



Topics: Culture & Morale, Strategy & Planning

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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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