10 Tips for Measuring and Improving Employee Engagement
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10 Tips for Measuring and Improving Employee Engagement

According to ICMI research, employee engagement is both a top priority and a top challenge for contact center leaders. In an industry with high stress and even higher turnover, keeping agents happy, healthy, and engaged can feel impossible. Luckily, our friends at #ICMIchat have plenty of advice to share. Their tips will help you both measure employee engagement, and improve it! Watch the video below for ten key takeaways. You can also read a full recap here.

Join us next week (Tuesday at 1:00 ET) as we brainstorm ways to network like a pro! Follow and use our hashtag to participate. 

Topics: Culture & Morale, Metrics, People Management


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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