ICMI's Call Center Cartoon Caption Contest: July 2012
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ICMI's Call Center Cartoon Caption Contest: July 2012

UPDATE: The winning caption for our June cartoon is: "Thank you for holding. Your call is important to us and will be answered in the order in which it was received." "Thank you for holding. Your call is important to us and will be answered in the order in which it was received." "Thank you for holding..." submitted by Jody Lewis of UnitedHealth Group. Congratulations, Jody!

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It's that time again!

Summer is in full swing - but ICMI's Caption Contest won’t be taking a summer vacation!

Why? Well, we had so much fun letting you vote on your favorite captions for our June cartoon, that we’re doing it again!

ICMI's panel of judges have worked hard (Ok, so what if we were working from the beach? It was still work!) to review your captions and narrow them down to these three finalists:

1. "Thank you for holding. Your call is important to us and will be answered in the order in which it was received." "Thank you for holding. Your call is important to us and will be answered in the order in which it was received." "Thank you for holding..."
2. "Polly, want this phone call?"
3. "Hey Polly, this isn't what I had in mind when I signed up to work from home." "I agree Charlie, this is for the birds."

Voting for this month has been closed. Click over to our new cartoon to see the July finalists and submit a caption for the August cartoon! 

Topics: Culture & Morale, Site Operations


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Dale Stout — 10:58PM on Jul 23, 2012

Press 1 for American,
Press 2 for Swiss,
Press 3 for the Big Cheese.

Ian Ford — 10:13AM on Jul 26, 2012

"If they want us to take calls they need to get us out of these pink toasters first"

Ian Ford — 10:19AM on Jul 26, 2012

"Our products stink you say?" "That's just the extra mature package you're on Madam"

Kelly Martyn — 1:05PM on Jul 27, 2012

"Teleme this: Are Jack, Brie and Colby in competition to increase the AHT? At this rate, they will age longer than Parmesan, Romano and Asiago."


Teleme Cheese: Teleme is an American semi-soft cheese made in Northern California. Teleme cheese was invented by Serafino Iacono before World War II. The first manufacturing facility was in Tomales, California. The name of the company that made the cheese was New Sonoma Creamery. The cheese was sold under the brand name of "Tomales Bay Teleme Cheese". The building in Tomales in which the first Teleme was commercially produced is still standing to this day. In later years the manufacturing was moved south to Los Banos, California. New Sonoma Creamery shut down operation in the late 60's.
In later years Teleme cheese returned to the market under the guidance of Peluso Cheese company with the Peluso's "Tomales Bay Teleme" label. Frank Peluso managed the production of Teleme cheese for the Iacono family for many years. It is now branded under the name "Peluso's Teleme Cheese" and Peluso's Tomales Bay Teleme, and is still manufactured in Los Banos. Peluso Cheese in Los Banos, California is still the market leader in "Teleme cheese" and Hispanic cheeses with labels, Hacienda Cheese, Monte Reyes Cheese, Xalos Cheese, and Michoacano Cheese.

Colby-Jack Cheese: Colby-Jack, or Cojack, is a cheese produced from a mixture of Colby and Monterey Jack cheeses. It is generally sold in a full-moon or a half-moon shape when it is still young and mild in flavor.[1] The cheese has a semi-hard texture. The flavor of Colby-Jack is mild to mellow.[2]

Brie Cheese: Brie /ˈbriː/ is a soft cow's cheese named after Brie, the French region from which it originated (roughly corresponding to the modern département of Seine-et-Marne). It is pale in color with a slight grayish tinge under a rind of white mold. The whitish moldy rind is typically eaten, the flavor quality of which depends largely upon the ingredients used and its manufacturing environment.

Kelly Martyn

Heather Hattam — 1:25PM on Jul 27, 2012

“Thank you for your order with Ye Olde Cheese, Have a Gouda day! “

Debbie Johnston — 1:58PM on Jul 27, 2012

Havarti, Gouda to talk to you!!!

Asha Khan — 10:13PM on Jul 27, 2012

Cheese will be distributed to you based on your skill set.."

" You may get the cheese based on your priorities "

"Smaller the cheese lesser the handling time"

Asha Khan — 11:50PM on Jul 27, 2012

1.Today's mice nibbling on yesterday's cheese.
2.Age is something that doesn't matter, unless you are a cheese.
3.I don't want the cheese, I just want to get out of this contact center.
4.Lovely cheese ...Let us make sure that we do not exceed our break time.

Asha Khan — 12:00AM on Jul 28, 2012

I will not accept this small piece of cheese. I deserve more for the amount of calls that I answer.


Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
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No, we don’t offer this schedule option
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