Spirit of Service Finalists Selected
Empowering contact center excellence for 30 years!


ICMI to announce 2012 Spirit of Service Awards winners during live webinar on October 4

Colorado Springs, CO – September 25, 2012 – ICMI has selected the finalists for the 2012 Spirit of Service Awards, which covered four different categories in recognition of contact center professionals at the individual level. Finalists were selected using comprehensive criteria, by a panel of judges including 2011 Agent of the Year winner Loni Sawtelle, and company co-founder/industry guru Brad Cleveland.

“Every nominee has accomplished so much, it was quite a challenge to select this year’s finalists; at the same time, it was really inspiring to hear their stories and learn what they mean to their customers and organizations,” said Christina Hammarberg, Associate Editor and Community Manager at ICMI, who was on the panel of judges for the Contact Center Agent of the Year category.

The 2012 Spirit of Service Awards finalists are:

Contact Center Agent of the Year

Ann Miller, Cigna
Ryan Miles,  MassMutual
Tanya Blatherwick , Sitel
Tricia Calkins, MassMutual Financial Group
Wendi States, Health Resource Center, Department of Veterans Affairs

Contact Center Supervisor of the Year

Stella Jackson, Sitel
Steven "Mitch" Warden,  American Water

Contact Center Manager of the Year

Alberto Garcia, BuildASign.com
Kaye Hendrick , Chesterfield County Department of Utilities

Customer Service Business Leader of the Year

Cynthia M. Smith, Zions Bancorporation
Meg Neafsey, American Water

The winners in each category will be announced during the live webinar “From One Rock Star to Another: How to Build and Be a Rockin’ Customer Service Team” featuring Dayna Steele, professional speaker, author, and entrepreneur, October 4 at 1pm ET. Those who wish to attend can visit http://bit.ly/icmispiritofservicewebinar.

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit www.icmi.com.


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