Harnessing the Power of NO
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Harnessing the Power of NO

Every once in awhile, someone is going to say no to you. No to the sale, no to the job, no to something. You can walk away and do nothing, feeling dejected or even mad. Or you can take advantage of the situation and turn it into a future yes or possibly another opportunity. All with appreciation. When someone says no to you, be gracious and say (even better in a handwritten note): Thank you for your time and consideration. Please hold on to my information and let me know if there is ever anything I can do for you in the future.

Do you ever have to tell a customer NO? Do you know how to do it and get the customer to continue to come back to you again and again? That is just one of the things you will learn at this year’s ICMI Contact Center Expo & Conference. Sign up now and save $200 per registration with discount code YDSTe. The latest trends and technology in customer call centers around the globe – have that and your customers will follow you no matter what you say to them.

Thank you for rejecting me: Click here to watch Karen McCullough talk about rejection.

Share this tip with someone recovering from a NO


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Topics: People Management, Learning & Development


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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