I hear you loud and clear, now buckle up
Empowering contact center excellence for 30 years!

I hear you loud and clear, now buckle up

Each day, you are inundated with over 200,000 messages – from texts and emails to ads and other marketing messages. Only 40 to 50 of those messages actually make it into your consciousness. You need to deliver a message to your customers and potential fans – how do you break through the noise? How do you make the top ten that make it through to someone’s brain?

Do something good, do something that benefits the customer, do something entertaining, do something creative, do something different.

Watch this Southwest Airlines flight attendant break through the noise!

Got your attention?
Dayna

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Topics: Customer Experience

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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