ICMI, ICMI Certified Associate
Sessions: Breathe New Life Into Your Contact Center Metrics | ICMI Quality Form Development Workshop
Gina Szabo is President of Szabo Marketing International and a Senior Certified Associate with ICMI. She has 25+ years of contact center training and consulting experience in North America, United Kingdom, Europe, China, Costa Rica, New Zealand and Australia.
Gina specializes in contact center performance improvement programs in recruitment, training, quality program design, strategic coaching, communications and reporting.
Her natural collaborative style coupled with outstanding communication skills has made Gina one of ICMI's top trainers. She delivers innovative training at both management and agent levels worldwide to clients such as: AAA, Alberta Health Services, American Diabetes Association, Bell Canada, BMW, CAA, Clear Communications, CMPA, Cooperators Insurance, Emmerson Ecologics, HMC, Intel, Overstock.com, Royal Bank of Canada, SaskPower, SaskTel, Nationwide Insurance, Siemens Medical Solutions, Toyota, USSA, Washington Post, Winston Financial and Wyndham Vacations.