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Session Tracks

Seven exciting new learning tracks for 2017. Descriptions of each track will be posted soon. Please check back.

Employee Engagement

Contact Center Metrics

Omnichannel Best Practices

Optimizing Your Workforce

Future Trends in Customer Service

Customer Experience

Foundational Best Practices

This was my first ICMI conference and I was very impressed with this event. The keynotes were relevant and amazing; the venue was well organized and used very well; the sessions were valuable not only from content but from crowd participation. I couldn't have picked a better conference to attend for my first contact center conference.

Matthew Bingham, Sr. Manager Customer Care, Technology Services, J. J. Keller & Associates