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2018 Learning Tracks


Achieve Metrics Nirvana

Learn the latest approaches to analytics, customer effort measurement, ROI, big data, and communicating results.

Boost Your Culture

Ideas to tackle the tough issues of hiring, mentoring, coaching, and motivating.

Drive Customer Success

The inside scoop on customer experience, surveys, loyalty, journey mapping, and customer satisfaction.

Elevate Your Leadership

Best practices from industry frontrunners to help lead your team to success.

Executive Perspectives

Gain unique and insightful perspectives from executives who share their experiences and challenges with culture, multiple centers, ROI and operational efficiency.

Maximize Productivity

Critical insights and techniques into knowledge management, QA, workforce management, forecasting, and operational efficiency.

Optimize Technology

Approaches to select and implement contact center solutions that will optimize performance.

"Lori Bocklund - My favorite presenter in a session - smart, funny and filled with great information. Please keep her on the rotation of speakers at your future conferences."

Jennifer Stowell, Sales Support Supervisor, REI

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   © 2017 UBM, All Rights Reserved.

   © 2017 UBM, All Rights Reserved.