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Session Tracks

Seven exciting new learning tracks for 2017. Descriptions of each track will be posted soon. Please check back.

Employee Engagement

Contact Center Metrics

Omnichannel Best Practices

Optimizing Your Workforce

Future Trends in Customer Service

Customer Experience

Foundational Best Practices

"The conference sessions were great, and so interactive!"

Mariana Kenny, Quality Assurance Analyst , Entrust Energy