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Keynotes and Expo Hall Pass

Your Free Keynotes/Expo Hall Pass Is Just a Click Away!

It's a great way to 'test drive' an ICMI Conference and see what all the excitement is about. It's also the perfect opportunity to check out the latest technology and services all under one roof; not to mention the chance to network with peers and build lasting professional relationships. All Keynote/Expo Hall Passes are for end users only and must be approved by the event director. Register for your Expo Pass today >

We'd love to have you join us for the full conference experience.
Register with code WOW for $250 off a 2-day, 3-day or 4-day pass.


Attending the ICMI Contact Center Expo & Conference is an extremely worthwhile and energizing experience. I can't recommend it enough!
- Michelle W., Associate Manager, Mead Johnson




Wednesday, May 11 | 8:15AM - 10:00AM
Scott McKain, Business Leader and Best-selling Author
The Ultimate Customer Experience - The Key to Lifelong Loyalty and Endless Referrals.

Thursday, May 12 | 8:15AM - 10:00AM
 Lu Battaglieri, Sr VP and COO for Delta Dental of MI, OH and IN
The Hidden Truth - Your Contact Center IS the Voice of your Business

Learn more about the Keynote Presentations >

Book Signings in the Expo Hall Following the Keynotes
Wednesday - "7 Tenets of Taxi Terry" signed by Scott McKain for first 100 people
Thursday - "Call Center Management on Fast Forward" signed by Brad Cleveland to first 100 people


Explore the latest innovations in contact center services and technology. It's all here under one roof with exhibitors providing demonstrations and the information you need to make decisions or recommendations.

Expo Hall Hours
Tuesday, May 10 | 5:00PM - 7:00PM
Wednesday, May 11 | 10:00AM - 2:00PM
Thursday, May 12 | 10:00AM - 12:30PM


These open-to-all sessions provide first-class education and conclude with a drawing for a $100 American Express Gift Certificate! They all take place at the Solutions Spotlight Theater in the Expo Hall.

Topics and Descriptions to come!



Tuesday, May 10  - 5:20PM and 6:000PM

Wednesday, May 11  - 10:15AM, 10:50AM and 1:15PM

Thursday, May 12  - 10:15AM, 10:50AM, and 11:25AM


Get the most out of your conference experience by networking with your peers: join a group dinner, be active on the mobile app, participate in contests, and attend the receptions and awards party. This is your chance to make lifelong connections in the industry and have fun!

Monday, May 9 |5:00PM - 7:00PM
Peers & Beers Party

Tuesday, May 10 |5:00PM - 7:00PM
Expo Hall Bash

Wednesday, May 11 | 12:00PM - 1:30PM
Lunch & Learn

Wednesday, May 11 | 6:00PM - 8:30PM
ICMI Global Contact Center Awards Party

During Expo Hall Hours | Prize Giveaways on Thursday, 12:15PM
Passport to Prizes

Thursday, May 12 | Evening
Group Networking Dinners (on your own)

View All Networking Activities >


“The opportunity to learn from others is invaluable. There are so many companies represented, that we are able to learn from each other without worrying about giving away trade secrets! Being able to see how others use their technology is a huge plus- it's nice to hear the challenges others have faced and the creative ways they used the technology.”

Lindsey Weems , Call Center Manager, Pepsi Bottling Ventures