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2015 Agenda-at-a-Glance

4:00 pm – 7:00 pm

Registration

5:00 pm – 7:00 pm

Peers & Beers Party

7:00 am – 6:30 pm

Registration Open

7:15 am – 8:15 am

Industry Roundtables Breakfast

8:15 am – 10:00 am

Welcome & Keynote Presentation with Dennis SnowKeynote

10:00 am – 2:00 pm

Exhibit Hall Open

10:15 am – 10:40 am

Solutions Spotlight, inContact

10:15 am – 11:00 am

Book Signing with Dennis Snow

11:00 am – 11:25 am

Solutions Spotlight, Genesys

11:45 am – 12:15 pm

#ICMIchat Live: Contact Center Technology

12:30 pm – 12:55 pm

Solutions Spotlight

12:30 pm – 1:30 pm

Lunch in the Expo Hall

1:00 pm – 1:45 pm

#ICMIchat Live: Community Meet and Greet

1:15 pm – 1:40 pm

Solutions Spotlight, HP WFO Software

6:00 pm – 8:00 pm

ICMI Global Contact Center Awards Party

7:30 am – 4:00 pm

Registration Open

7:15 am – 8:15 am

Best Practices Networking Breakfast

8:15 am – 10:00 am

Keynote Presentation with Erik WahlKeynote-Presentations

10:00 am – 12:30 pm

Exhibit Hall Open

10:10 am – 10:40 am

#ICMIchat Live: Industry Thought Leaders

10:15 am – 11:00 am

Book Signing with Erik Wahl

11:00 am – 11:25 am

Solutions Spotlight, LiveOps

12:30 pm – 2:00 pm

Lunch

8:30 pm – 9:30 pm

Epcot IllumiNations Viewing and Dessert Party

7:30 am – 1:30 pm

Information Desk Open

7:30 am – 8:30 am

Breakfast

8:30 am – 5:00 pm

8:30 am – 5:00 pm

Full Day of Site Tours

Post 3-PM/Tour-2: Brighthouse - SOLD OUT

12:00 pm – 1:00 pm

Lunch

"The environment at ICMI conferences is so refreshingly real - very different from other events. I learned so much by talking with the diverse attendees."

Serena Daly, Supervisor, Customer Care Sales and Retention, eHealthInsurance Services, Inc

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