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Conference Agenda

4:00 pm – 7:00 pm

Registration / Check-In

4:00 pm – 7:00 pm

Peers & Beers Party

6:30 am – 7:00 pm

Registration / Check-In

7:00 am – 8:30 am

Breakfast

12:00 pm – 1:30 pm

Lunch

5:00 pm – 7:00 pm

Exhibit Hall Open

5:00 pm – 7:00 pm

Expo Hall Bash and Special Preview

7:00 am – 6:30 pm

Registration / Check-In

7:00 am – 8:15 am

Industry Roundtables Breakfast

8:15 am – 10:00 am

Welcome & Keynote Presentation with Doug Lipp

10:00 am – 2:00 pm

Exhibit Hall Open

10:15 am – 11:00 am

Book Signing with Doug Lipp

12:00 pm – 2:00 pm

Lunch & Learn in the Expo Hall

6:00 pm – 8:30 pm

ICMI Global Contact Center Awards Party

7:30 am – 4:00 pm

Registration / Check-In

7:00 am – 8:15 am

Best Practices Networking Breakfast

8:15 am – 10:00 am

Keynote Presentation with Shep Hyken

10:00 am – 12:30 pm

Exhibit Hall Open

10:15 am – 11:00 am

Book Signing with Shep Hyken

12:30 pm – 2:00 pm

Lunch

5:15 pm – 6:00 pm

Closing Keynote with Chip Bell

7:30 am – 1:30 pm

Information Desk Open

7:30 am – 8:30 am

Breakfast

8:30 am – 5:00 pm

Post-Conference Full Day of Tours

Post 4-PM/Tour-2: Walgreens - This Tour Is Full

12:00 pm – 1:00 pm

Lunch

"I enjoyed the opportunity to meet others in similar fields or facing similar challenges in their contact centers."

Christine Paeplow, Client Services Manager, Harland Clarke

Sponsors

   © 2017 UBM, All Rights Reserved.

   © 2017 UBM, All Rights Reserved.