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Conference Agenda

4:00 pm – 7:00 pm

Registration / Check-In

4:00 pm – 7:00 pm

Start with ‘Hello’ Reception

7:00 am – 6:30 pm

Registration / Check-In

7:00 am – 8:15 am

Industry Roundtables Breakfast

8:15 am – 10:00 am

Welcome & Keynote Presentation

10:00 am – 2:00 pm

Exhibit Hall Open

12:00 pm – 2:00 pm

Food Truck Rally Lunch & Learn in the Expo Hall

6:00 pm – 8:30 pm

ICMI Global Contact Center Awards Party

7:00 am – 4:00 pm

Registration / Check-In

7:30 am – 8:15 am

Topic Based Networking with Breakfast Snacks

8:15 am – 10:15 am

Keynote Presentation

10:00 am – 12:30 pm

Exhibit Hall Open

1:00 pm – 1:15 pm

Passport to Prizes Drawing in the Expo Hall

10:00 am – 12:30 pm

Brunch

5:15 pm – 6:15 pm

Closing Keynote

7:30 am – 1:30 pm

Information Desk Open

7:30 am – 8:30 am

Breakfast

8:30 am – 5:00 pm

12:00 pm – 1:00 pm

Lunch

“We have worked with ICMI in the past and had good experiences. [The conference] delivered more than I expected and was so relevant for me and my current position. This was the first conference I have attended since becoming the supervisor of our contact center and it gave me an awesome opportunity to network with people, to learn how people become successful at this job and to see what is available.”

Kelli Detty, Contact Center Supervisor, LES

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   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.