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Making Connections

Exhibit Hall Hours

Monday, May 21:  5:00 PM – 7:00 PM
Tuesday, May 22: 10:00 AM – 2:00PM
Wednesday, May 23: 10:00 AM – 12:30 PM

It Starts with 'Hello' Mix & Mingle

Sunday, 4:00 PM – 7:00 PM

Connect with the ICMI team and other contact center pros.  Engage in light conversation and learn interesting facts about fellow attendees, all while enjoying a favorite beverage! It's a great chance to make early connections and get to know who's here this year.

EXPO HALL BASH

Monday, 5:15 PM – 7:15 PM

Sip your favorite beverage and snack on light hors d'oeuvres while enjoying conversation with colleagues, friends and new acquaintances, all while browsing the latest contact center solutions from top industry providers. It all takes place in the Expo Hall.

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SOLUTIONS SPOTLIGHT SESSIONS

Monday - Wednesday in Expo Hall, Times Vary

Expo Hall Theater

These open-to-all sessions provide first-class education and conclude with a drawing for a $100 American Express Gift Certificate! Check back for topics and times.

INDUSTRY ROUNDTABLES BREAKFAST

Tuesday, 7:00 AM – 8:15 AM

Get a jumpstart on your networking by identifying and sharing experiences with others in your industry sector, such as Healthcare, Education, Financial, Retail, Government, and more.

FOOD TRUCK RALLY LUNCH & LEARN

Tuesday, 12:00 PM - 2:00 PM

In the Expo Hall

Enjoy lunch from one (or all) of the delicious food trucks inside the Expo Hall and visit exhibitors on the show floor. Fill out your Lunch & Learn Card with stamps from five of your top solution providers and receive a prize!

ICMI GLOBAL CONTACT CENTER AWARDS PARTY

Tuesday, 6:00 PM – 8:30 PM

Grab your ukuleles’, straw hats and Hawaiian attire for a fun filled night celebrating and recognizing excellence in the industry at the ICMI Global Contact Center Awards Party!  Our award parties are legendary and this year we’ll be hosting a Hawaiian Luau where you can enjoy tasty bites along with a tropical drink while you mingle, celebrate, pose for pictures and kick-back when we ‘Come Together’ - and... It’s included in your 2, 3 or 4-day conference pass! Expo Hall Only Pass Holders require separate ticket purchase ($89).

TOPIC-BASED NETWORKING BREAKFAST

Wednesday, 7:30 AM – 8:15 AM

Topic Based Networking with Breakfast Snacks

BRUNCH

Wednesday, 10:30 AM - 12:30 PM

In the Expo Hall

We can't get enough of the Food Trucks! Delicious alternatives await - try one or try them all! Stay tuned to find out what food trucks will entice us on this day.

PASSPORT TO PRIZES

During exhibit hall hours

This is your opportunity to win valuable prizes! Simply visit the booths of participating vendors, have your passport stamped, and return the completed passport for your chance to win! Prizes in past years have included a $200 Amazon gift card, an iPad mini, a Kindle Fire HD, and Bose Noise Cancelling Headphones.
Drawing for prizes to be held in the Expo Hall on Wednesday at 1:00pm.

GROUP NETWORKING DINNERS

Wednesday Evening

Local Restaurants

Utilize the mobile app channels to search for and connect with others in your industry sector; put a group together for dinner and great conversation at the many restaurants nearby. NOTE: This event is an ‘on your own event’ but is strongly encouraged. If ICMI can help connect you with others, please let us know.

CAREER DEVELOPMENT ROADMAP

During Exhibit hall hours - by appointment

Receive a customized professional development “roadmap” - for your contact center – that identifies recommended next steps in your team’s development. For more information, contact Todd Piccuillo at tpiccuillo@icmi.com.

CONFERENCE MOBILE APP

ICMI.com/App

Available in mid-April

There's no better way to connect with peers, exhibitors, and colleagues or to stay abreast of sessions and social meet-ups. Use it to start making plans: create your own agenda, connect with peers, see networking opportunities, and view exhibitors. Even if you can't attend the conference, we encourage you to download the mobile app to stay informed of what's happening at the event.   Mobile app available at ICMI.com/APP or search for ICMI in your app store.


By attending as a group, we were able to attend different sessions during each block and share our notes in order to get the most out of the conference.

Evan Watson, Documentation Specialist, AICPA

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   © 2017 UBM, All Rights Reserved.