Long Beach, CA
May 10-13, 2016
Super Early Bird ends Jan 4 - Save $500
Long Beach, CA | May 10-13, 2016
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Tuesday, May 10th: 4:00 PM – 7:00 PM
Wednesday, May 11th: 10:00 AM – 2:00PM
Thursday, May 12th: 10:00 AM – 12:30 PM
Monday, 5:00 PM – 7:00 PM
Come mingle with your peers and have a beer! This is a great chance to connect, converse and get to know who is here this year so you can make new contacts, exchange ideas, and share tips while enjoying drinks and light hors d’oeuvres.
Tuesday, 5:00 PM – 7:00 PM
Sip your favorite beverage and snack on light hors d'oeuvres while enjoying conversation with peers and browsing the latest contact center solutions from top industry providers. It all takes place in the Expo Hall.
Wednesday, 7:00 AM – 8:15 AM
Get a jumpstart on your networking by identifying and sharing experiences with others in your industry sector, such as Healthcare, Education, Government, and more.
Wendesday, 10:15 AM
In the Expo Hall
7 Tenets of Taxi Terry
By: Scott McKain
Free book signed by Keynote Scott McKain for first 50 people following the Keynote Presentation
Wednesday, 6:00 PM – 8:00 PM
Terrace Theater Lobby and Plaza
Thursday, 7:00 AM – 8:15 AM
Meet your contact center peers/table hosts as they share lessons learned and success stories on specific areas of challenge within their centers. Select a topic you’d like to learn more about – then enjoy a tasty breakfast and great conversation.
Thursday, 10:15 AM
Utilize the mobile app to search for others in your industry sector, then use the app to connect and put a group together for dinner and great conversation. There are plenty of restaurants within a short walk - so take advantage of that, meet new friends, and share ideas. NOTE: This event is an 'on your own event' but is strongly encouraged. If we can help connect you with others, please let us know.
Tuesday - Thursday in Expo Hall, Times Vary
Expo Hall Theater
During exhibit hall hours
This is your opportunity to win valuable prizes! Simply visit the booths of participating vendors, have your passport stamped, and return the completed passport for your chance to win! Prizes offered in the past have included a $200 Amazon gift card, an IPAD mini, Bose Noise Cancelling Headphones and more. Drawing for prizes to be held in the Expo Hall on Thursday at 12:15pm.
During Exhibit hall hours - by appointment
Receive a customized professional development “roadmap” - for your contact center – that identifies recommended next steps in your team’s development. For more information, contact Todd Piccuillo at firstname.lastname@example.org.
There's no better way to connect with peers, exhibitors, and colleagues or to stay abreast of sessions and social meet-ups. Use it to start making plans: create your own agenda, connect with peers, see networking opportunities, and view exhibitors. Even if you can't attend the conference, we encourage you to download the mobile app to stay informed of what's happening at the event. Mobile app download available in February.
The ICMI Contact center expo and Conference provied me with not only the opportunity to network with peers in the industry, but alos provided me the opportunity to stay current with industry hot topics and solutions. ICMI is one of my go to resources for all things contact center related.
Tina Domer , Customer Care Manager, Restaurant Technologies, Inc.
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