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2015 Activities & Networking

Activities and Networking information is from our 2015 conference in May. Look for updated information to be added in the fall.

Exhibit Hall Hours

Monday, May 4th:  5:00 PM – 7:00 PM
Tuesday, May 5th: 10:00 AM – 2:00PM
Wednesday, May 6th: 10:00 AM – 12:30 PM

PEERS & BEERS PARTY

Sunday, 5:00 PM – 7:00 PM

Asia 4, Lobby Level

Come mingle with your peers and have a beer! This is a great chance to connect, converse and get to know who is here this year so you can make new contacts, exchange ideas, and share tips while enjoying drinks and light hors d’oeuvres.

EXPO HALL BASH

Monday, 5:00 PM – 7:00 PM

Atlantic Hall, Ground Level

Sip your favorite beverage and snack on light hors d'oeuvres while enjoying conversation with peers and browsing the latest contact center solutions from top industry providers. It all takes place in the Expo Hall.

INDUSTRY ROUNDTABLES BREAKFAST

Tuesday, 7:15 AM – 8:15 AM

Pacific Hall A, Ground Level

Get a jumpstart on your networking by identifying and sharing experiences with others in your industry.

KEYNOTE BOOK SIGNING & GIVEAWAY

Tuesday, 10:15 AM

In the Expo Hall

 

Lessons from the Mouse
By: Dennis Snow

Free book signed by Dennis Snow for first 100 people following the Keynote Presentation

ICMI GLOBAL CONTACT CENTER AWARDS PARTY

Tuesday, 6:00 PM – 8:00 PM

Beach Pool area

Put on your Sombrero and join us for a poolside Cinco De Mayo themed celebration with drinks and hors' d'oeuvres as we recognize and celebrate excellence within the industry. It’s included in your conference pass!

BEST PRACTICES NETWORKING BREAKFAST

Wednesday, 7:15 AM – 8:15 AM

Pacific Hall A, Ground Level

Meet your contact center peers/table hosts as they share lessons learned and success stories on specific areas of challenge within their centers. Select a topic you’d like to learn more about – then enjoy a tasty breakfast and great conversation.

KEYNOTE BOOK GIVEAWAY AND SIGNING

Wednesday, 10:15 AM

In the Expo Hall



Unthink
By: Erik Wahl

Free book signed by Erik Wahl for first 100 people following the Keynote Presentation.


WALT DISNEY WORLD EPCOT ILLUMINATIONS

Wednesday, 8:30 PM - 9:30 PM

Epcot

Join your colleagues, friends and family for a wonderful evening of viewing Walt Disney World Epcot IllumiNations.  Your ticket includes access to a private viewing area reserved especially for Contact Center Expo & Conference attendees and their guests along with a delicious dessert buffet.  A short 10 minute walk from the hotel is all it takes to enjoy this magical evening. NOTE: This is an add-on for just $75

SOLUTION SPOTLIGHT SESSIONS

Tuesday & Wednesday in Expo Hall, Times Vary

Expo Hall Theatre

These open-to-all sessions provide first-class education and conclude with a drawing for a $100 American Express Gift Certificate! View topics and session descriptions.

PASSPORT TO PRIZES

During exhibit hall hours

This is your opportunity to win valuable prizes! Simply visit the booths of participating vendors, have your passport stamped, and return the completed passport for your chance to win! Prizes to be offered include a $200 Amazon gift card, an IPAD mini, a Kindle Fire HD, and Bose Noise Cancelling Headphones.

CAREER DEVELOPMENT ROADMAP

During Exhibit hall hours - by appointment

Receive a customized professional development “roadmap” - for your contact center – that identifies recommended next steps in your team’s development. For more information, contact Todd Piccuillo at tpiccuillo@icmi.com.

CONFERENCE MOBILE APP

Entire Event

There's no better way to connect with peers, exhibitors, and colleagues or to stay abreast of sessions and social meet-ups. Download it now to start making plans: create your own agenda, connect with peers, see networking opportunities, and view exhibitors.
Even if you can't attend the conference, we encourage you to download the mobile app to stay informed of what's happening at the event.

“ACCE [Contact Center Expo] has motivated and inspired me to improve myself as a leader in my organization and to help cultivate and encourage myself to help others improve upon themselves as well. I had such as awesome time! The people I met were so friendly and eager to offer help/advise!”

Candace Estanique , Coordinator, Straub Clinic & Hospital

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