May 22-25, 2017
Registration to Open in early November!
Orlando, FLorida | May 22-25, 2017
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NOTE:Information noted below is from this past 2016 event. Please look for the full program for the May 2017 conference to be posted in early 2017.
Tuesday, May 10th: 5:00 PM – 7:00 PM
Wednesday, May 11th: 10:00 AM – 2:00PM
Thursday, May 12th: 10:00 AM – 12:30 PM
Monday, 5:00 PM – 7:00 PM
Come mingle with your peers and have a beer! This is a great chance to connect, converse and get to know who is here this year so you can make new contacts, exchange ideas, and share tips while enjoying drinks and light hors d’oeuvres.
Tuesday, 5:00 PM – 7:00 PM
Sip your favorite beverage and snack on light hors d'oeuvres while enjoying conversation with peers and browsing the latest contact center solutions from top industry providers. It all takes place in the Expo Hall.
Wednesday, 7:00 AM – 8:15 AM
Get a jumpstart on your networking by identifying and sharing experiences with others in your industry sector, such as Healthcare, Education, Government, and more.
Wednesday, 10:15 AM
In the Expo Hall
7 Tenets of Taxi Terry
By: Scott McKain
Free book signed by Keynote Scott McKain for first 100 people following the Keynote Presentation
Wednesday, 12:00 PM
Winning Well: A Manager's Guide to Getting Results---Without Losing Your Soul
Signed By: Karin Hurt, Co-author
Quantities are limited. View the Book Trailer >
Wednesday, 12:00 PM - 1:30 pm
Build your dream contact center and get a Free ICMI "Keep Calm and Please Hold" T-shirt.
Get a Lunch & Learn card, visit the expo hall, choose your five preferred providers, put their label on your card and turn it in to the registration desk to pick up your t-shirt. It's that easy!
Wednesday, 6:00 PM – 8:00 PM
Terrace Theater Lobby and Plaza
It’s a Lawn Party! Pack your party clothes and join us for a fun filled indoor & outdoor celebration with drinks and hors' d'oeuvres as we recognize and celebrate excellence within the industry. It’s included in your conference pass! Our indoor celebration will have more formal seating while the outdoor party will have fun lawn games including giant Jenga!
Apply for awards at ICMI.COM/AWARDS - Final deadline is January 29.
Thursday, 7:00 AM – 8:15 AM
Meet your contact center peers/table hosts as they share lessons learned and success stories on specific areas of challenge within their centers. Select a topic you’d like to learn more about – then enjoy a tasty breakfast and great conversation.
Thursday, 10:15 AM
Utilize the mobile app to search for others in your industry sector, then use the app to connect and put a group together for dinner and great conversation. There are plenty of restaurants within a short walk - so take advantage of that, meet new friends, and share ideas. NOTE: This event is an 'on your own event' but is strongly encouraged. If we can help connect you with others, please let us know.
Tuesday - Thursday in Expo Hall, Times Vary
Expo Hall Theater
During exhibit hall hours
This is your opportunity to win valuable prizes! Simply visit the booths of participating vendors, have your passport stamped, and return the completed passport for your chance to win! Prizes offered in the past have included a $200 Amazon gift card, an IPAD mini, Bose Noise Cancelling Headphones and more. Drawing for prizes to be held in the Expo Hall on Thursday at 12:15pm.
During Exhibit hall hours - by appointment
Receive a customized professional development “roadmap” - for your contact center – that identifies recommended next steps in your team’s development. For more information, contact Todd Piccuillo at email@example.com.
There's no better way to connect with peers, exhibitors, and colleagues or to stay abreast of sessions and social meet-ups. Use it to start making plans: create your own agenda, connect with peers, see networking opportunities, and view exhibitors. Even if you can't attend the conference, we encourage you to download the mobile app to stay informed of what's happening at the event. Mobile app available at ICMI.com/App or search your App Store for ICMI
"Networking was tremendous and John Goodman and Joe Bannon are true assets to emerging technology and best practices."
Jason Kean, Manager, Service Assurance, AutoTrader.com
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