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Activities & Networking

Exhibit Hall Hours

Monday, May 4th:  5:00 PM – 7:00 PM
Tuesday, May 5th: 10:00 AM – 2:00PM
Wednesday, May 6th: 10:00 AM – 12:30 PM

PEERS & BEERS PARTY

Sunday, 6:00 PM – 8:00 PM

Come mingle with your peers and have a beer! This is a great chance to connect, converse and get to know who is here this year so you can make new contacts, exchange ideas, and share tips while enjoying drinks and light hors d’oeuvres.

EXPO HALL BASH

Monday, 5:00 PM – 7:00 PM

Now's your time to meet up with colleagues or friends and share tidbits about your day; then take a stroll and browse the latest contact center solutions in a relaxed, casual environment. It all takes place in the Expo Hall.

INDUSTRY ROUNDTABLE BREAKFAST

Tuesday, 8:00 AM – 8:30 AM

Get a jumpstart on your networking by identifying and sharing experiences with others in your industry.

BOOK SIGNING & GIVEAWAY

Tuesday, 10:15 AM

Free book signed by Keynote Speaker for first 50+ attendees following the Keynote Presentation.

DESSERT RECEPTION

Tuesday, 1:00 PM – 1:30 PM

Following lunch and a special Keynote presentation in the Ballroom, attendees can enjoy a dessert reception in the Expo Hall.

ICMI GLOBAL CONTACT CENTER AWARDS PARTY

Tuesday, 6:00 PM – 8:30 PM

Join us for a poolside Luau with drinks and hors' d'oeuvres as we recognize and celebrate excellence within the industry. It’s included in your conference pass!

BEST PRACTICES NETWORKING BREAKFAST

Wednesday, 7:30 AM – 8:15 AM

Meet your contact center peers/table hosts as they share lessons learned and success stories on specific areas of challenge within their centers. Select a topic you’d like to learn more about – then enjoy a tasty breakfast and great conversation.

KEYNOTE BOOK GIVEAWAY AND SIGNING

Wednesday, 10:15 AM – 11:00 AM

Free book signed by Keynote Speaker for first 50+ people following the Keynote Presentation.

WALT DISNEY WORLD EPCOT ILLUMINATIONS

Wednesday, 6:30 PM – 9:00 PM

Join your colleagues, friends and family for a wonderful evening of viewing Walt Disney World Epcot Illuminations.  Your ticket includes access to a private viewing area reserved especially for Contact Center Expo & Conference attendees and their guests along with a delicious dessert buffet.  A short 10 minute walk from the hotel is all it takes to enjoy this magical evening. NOTE: This is an add-on for just $75

PASSPORT TO PRIZES

During exhibit hall hours

This is your opportunity to win valuable prizes! Simply visit the booths of participating vendors, have your passport stamped, and return the completed passport for your chance to win! Prizes to be offered include a $200 Amazon gift card, an IPAD mini, a Kindle Fire HD, and Bose Noise Cancelling Headphones.

CAREER DEVELOPMENT ROADMAP

During Exhibit hall hours - by appointment

Receive a customized professional development “roadmap” - for your contact center – that identifies recommended next steps in your team’s development. For more information, contact Todd Piccuillo at tpiccuillo@icmi.com.

SOLUTION SPOTLIGHT SESSIONS

Tuesday & Wednesday in Expo Hall, Times Vary

These open-to-all sessions provide first-class education and conclude with a drawing for a $100 American Express Gift Certificate!

"One of the best conferences I have attended."

Jennifer High, VP Contact Center, Transamerica

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