Orlando, FL | May 21-24, 2018
Walt Disney World® Resort
Don't Miss Out - Register Today!
Orlando, FL | May 21-24, 2018
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Monday, May 21: 5:00 PM – 7:00 PM
Tuesday, May 22: 10:00 AM – 2:00PM
Wednesday, May 23: 10:00 AM – 12:30 PM
Sunday, 4:00 PM – 7:00 PM
Connect with the ICMI team and other contact center. Mingle, engage in light conversation, and enjoy a favorite beverage! It's a great chance to make early connections and get to know who's here this year.
Monday, 5:15 PM – 7:15 PM
Sip your favorite beverage and snack on light hors d'oeuvres while enjoying conversation with colleagues, friends and new acquaintances, all while browsing the latest contact center solutions from top industry providers. It all takes place in the Expo Hall.
Monday - Wednesday in Expo Hall, Times Vary
Expo Hall Theater
Tuesday, 7:00 AM – 8:15 AM
Get a jumpstart on your networking by identifying and sharing experiences with others in your industry sector, such as Healthcare, Education, Financial, Retail, Government, and more.
Tuesday, 12:00 PM - 2:00 PM
In the Expo Hall
Enjoy lunch from one (or all) of the delicious food trucks inside the Expo Hall and visit exhibitors on the show floor. Fill out your Lunch & Learn Card with stamps from five of your top solution providers and receive a prize!
Tuesday, 6:00 PM – 8:30 PM
Pack your party clothes and join us for a fun-filled celebration as we recognize and celebrate excellence within the industry. There will be be drinks, food, and lots of fun - and... It’s included in your 2, 3 or 4-day conference pass! Expo Hall Only Pass Holders require separate ticket purchase ($89).
Wednesday, 7:00 AM – 8:15 AM
Grab a delicious breakfast and engage in conversations focused around this year's learning tracks. Discuss what you've learned in the sessions and how you plan to implement the takeaways.
Wednesday, 12:30 PM - 1:30 PM
We can't get enough of the Food Trucks! Delicious alternatives await - try one or try them all! Stay tuned to find out what food trucks will will entice us on this day.
During exhibit hall hours
This is your opportunity to win valuable prizes! Simply visit the booths of participating vendors, have your passport stamped, and return the completed passport for your chance to win! Prizes in past years have included a $200 Amazon gift card, an iPad mini, a Kindle Fire HD, and Bose Noise Cancelling Headphones.
Drawing for prizes to be held in the Expo Hall on Wednesday at 1:00pm.
During Exhibit hall hours - by appointment
Receive a customized professional development “roadmap” - for your contact center – that identifies recommended next steps in your team’s development. For more information, contact Todd Piccuillo at firstname.lastname@example.org.
Available in mid-April
There's no better way to connect with peers, exhibitors, and colleagues or to stay abreast of sessions and social meet-ups. Use it to start making plans: create your own agenda, connect with peers, see networking opportunities, and view exhibitors. Even if you can't attend the conference, we encourage you to download the mobile app to stay informed of what's happening at the event. Mobile app available at ICMI.com/APP or search for ICMI in your app store.
"You get a lot of feedback and interaction not only from speakers but from your peers. There's a lot of exponential learning and for me that's the enjoyable part of the show."
Dan Blattler, , Cox Communication
As to Disney properties
& artwork: © Disney
As to Disney properties & artwork: © Disney
© 2017 UBM, All Rights Reserved.