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Activities & Networking

Exhibit Hall Hours

Monday, May 22:  5:00 PM – 7:00 PM
Tuesday, May 23: 10:00 AM – 2:00PM
Wednesday, May 24: 10:00 AM – 12:30 PM

PEERS & BEERS PARTY

Sunday, 4:00 PM – 7:00 PM

Connect with the ICMI Community, mingle and enjoy a favorite beverage! This is a great chance to get to know who's here this year so you can make new contacts, exchange ideas, and share tips while enjoying drinks and light hors d’oeuvres.

SOLUTIONS SPOTLIGHT SESSIONS

Monday - Wednesday in Expo Hall, Times Vary

Expo Hall Theater

These open-to-all sessions provide first-class education and conclude with a drawing for a $100 American Express Gift Certificate!  View Solutions Spotlight Sessions >

EXPO HALL BASH

Monday, 5:00 PM – 7:00 PM

Sip your favorite beverage and snack on light hors d'oeuvres while enjoying conversation with colleagues, friends and new acquaintances, all while browsing the latest contact center solutions from top industry providers. It all takes place in the Expo Hall.

sponsored by

INDUSTRY ROUNDTABLES BREAKFAST

Tuesday, 7:00 AM – 8:15 AM

Get a jumpstart on your networking by identifying and sharing experiences with others in your industry sector, such as Healthcare, Education, Financial, and more.

SIGNED BOOK GIVEAWAY

Tuesday, 10:15 AM

In the Expo Hall

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees 
Author: Doug Lipp

Free book signed by Keynote and Author Doug Lipp for first 50 people following the Keynote Presentation. Additional books will be available for purchase from the on-site conference bookstore.

LUNCH & LEARN FOOD TRUCK RALLY

Tuesday, 12:00 PM - 2:00 PM

In the Expo Hall

Enjoy lunch while visiting exhibitors on the show floor. Fill out your Lunch & Learn Card with stamps from five of your top solution providers and receive the new 2017 ICMI T-shirt! Your's FREE just by playing along!

Did Someone Say FOOD TRUCKS? Yes!!

 
Pauli's
Italian
 
 Juan and
Only
 Fried and Gone
to Heaven
Tickle Your
Brisket

sponsored by

 
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sponsored by

ICMI GLOBAL CONTACT CENTER AWARDS PARTY

Tuesday, 6:00 PM – 8:30 PM

Under the Stars, weather permitting

Havana Nights! Pack your party clothes and join us for a fun filled celebration under the early evening sky with drinks and hors d’oeuvres as we recognize and celebrate excellence within the industry. Plan for dancing with a Cuban band, hand rolled cigars and special rum drinks.  It’s included in your 2, 3 or 4-day conference pass! Expo Hall Only Pass Holders require separate ticket purchase ($89).

BEST PRACTICES NETWORKING BREAKFAST

Wednesday, 7:00 AM – 8:15 AM

Meet your contact center peers/table hosts as they share lessons learned and success stories on specific areas of challenge within their centers. Select a topic you’d like to learn more about – then enjoy breakfast and great conversation.

SIGNED BOOK GIVEAWAY

Wednesday, 10:15 AM

In the Expo Hall


Amaze Every Customer Every Time

Author: Shep Hyken

Free book signed by Keynote and Author Shep Hyken for the first 50 people following the Keynote Presentation. Additional books will be available for purchase from the on-site conference bookstore.

SIGNED BOOK GIVEAWAY

Wednesday, 11:15 AM

In the Expo Hall

 
Kaleidoscope: Delivering Innovative Service That Sparkles
Author: Chip Bell

Free book signed by Keynote and Author Chip Bell for first 50 people following the Keynote Presentation. Additional books will be available for purchase from the on-site conference bookstore.

GROUP NETWORKING DINNERS

Wednesday Evening

Local Restaurants

Utilize the mobile app channels to search for and connect with others in your industry sector; put a group together for dinner and great conversation at the many restaurants nearby. NOTE: This event is an ‘on your own event’ but is strongly encouraged. If ICMI can help connect you with others, please let us know.

PASSPORT TO PRIZES

During exhibit hall hours

This is your opportunity to win valuable prizes! Simply visit the booths of participating vendors, have your passport stamped, and return the completed passport for your chance to win! Prizes in past years have included a $200 Amazon gift card, an iPad mini, a Kindle Fire HD, and Bose Noise Cancelling Headphones.
Drawing for prizes to be held in the Expo Hall on Wednesday at 12:00pm.

CAREER DEVELOPMENT ROADMAP

During Exhibit hall hours - by appointment

Receive a customized professional development “roadmap” - for your contact center – that identifies recommended next steps in your team’s development. For more information, contact Todd Piccuillo at tpiccuillo@icmi.com.

CONFERENCE MOBILE APP

ICMI.com/App

There's no better way to connect with peers, exhibitors, and colleagues or to stay abreast of sessions and social meet-ups. Use it to start making plans: create your own agenda, connect with peers, see networking opportunities, and view exhibitors. Even if you can't attend the conference, we encourage you to download the mobile app to stay informed of what's happening at the event.   Mobile app available at ICMI.com/APP or search for ICMI in your app store.

Sponsored by

This was my first ICMI conference and I was very impressed with this event. The keynotes were relevant and amazing; the venue was well organized and used very well; the sessions were valuable not only from content but from crowd participation. I couldn't have picked a better conference to attend for my first contact center conference.

Matthew Bingham, Sr. Manager Customer Care, Technology Services, J. J. Keller & Associates

Sponsors

   © 2017 UBM, All Rights Reserved.

   © 2017 UBM, All Rights Reserved.