Receive Updates

Join our mailing list to receive news and announcements.

Thank you for signing up to receive updates.


Activities & Networking

  

Exhibit Hall Hours

Tuesday, May 10th:  5:00 PM – 7:00 PM
Wednesday, May 11th: 10:00 AM – 2:00PM
Thursday, May 12th: 10:00 AM – 12:30 PM

PEERS & BEERS PARTY

Monday, 5:00 PM – 7:00 PM

Come mingle with your peers and have a beer! This is a great chance to connect, converse and get to know who is here this year so you can make new contacts, exchange ideas, and share tips while enjoying drinks and light hors d’oeuvres.

EXPO HALL BASH

Tuesday, 5:00 PM – 7:00 PM

Sip your favorite beverage and snack on light hors d'oeuvres while enjoying conversation with peers and browsing the latest contact center solutions from top industry providers. It all takes place in the Expo Hall.

INDUSTRY ROUNDTABLES BREAKFAST

Wednesday, 7:00 AM – 8:15 AM

Get a jumpstart on your networking by identifying and sharing experiences with others in your industry sector, such as Healthcare, Education, Government, and more.

SIGNED BOOK GIVEAWAY

Wednesday, 10:15 AM

In the Expo Hall

 

7 Tenets of Taxi Terry 
By: Scott McKain

Free book signed by Keynote Scott McKain for first 100 people following the Keynote Presentation

SIGNED BOOK GIVEAWAY

Wednesday, 12:00 PM

In the Expo Hall


Winning Well: A Manager's Guide to Getting Results---Without Losing Your Soul

Signed By: Karin Hurt, Co-author

Quantities are limited.  View the Book Trailer >

LUNCH & LEARN

Wednesday, 12:00 PM - 1:30 pm

In the Expo Hall


Build your dream contact center and get a Free ICMI "Keep Calm and Please Hold" T-shirt. 

Get a Lunch & Learn card, visit the expo hall, choose your five preferred providers, put their label on your card and turn it in to the registration desk to pick up your t-shirt. It's that easy!

ICMI GLOBAL CONTACT CENTER AWARDS CEREMONY AND LAWN PARTY

Wednesday, 6:00 PM – 8:00 PM

Terrace Theater Lobby and Plaza

It’s a Lawn Party!  Pack your party clothes and join us for a fun filled indoor & outdoor celebration with drinks and hors' d'oeuvres as we recognize and celebrate excellence within the industry. It’s included in your conference pass!  Our indoor celebration will have more formal seating while the outdoor party will have fun lawn games including giant Jenga!

Apply for awards at ICMI.COM/AWARDS  - Final deadline is January 29.

BEST PRACTICES NETWORKING BREAKFAST

Thursday, 7:00 AM – 8:15 AM

Meet your contact center peers/table hosts as they share lessons learned and success stories on specific areas of challenge within their centers. Select a topic you’d like to learn more about – then enjoy a tasty breakfast and great conversation.

SIGNED BOOK GIVEAWAY

Thursday, 10:15 AM

In the Expo Hall

 
Call Center Management on Fast Forward
By: Brad Cleveland

Free book signed by ICMI'S Co-Founder Brad Cleveland for the first 100 people following the Keynote Presentation.

GROUP NETWORKING DINNERS

Thursday Evening

 

Utilize the mobile app to search for others in your industry sector, then use the app to connect and put a group together for dinner and great conversation. There are plenty of restaurants within a short walk - so take advantage of that, meet new friends, and share ideas.  NOTE: This event is an 'on your own event' but is strongly encouraged. If we can help connect you with others, please let us know.

SOLUTION SPOTLIGHT SESSIONS

Tuesday - Thursday in Expo Hall, Times Vary

Expo Hall Theater

These open-to-all sessions provide first-class education and conclude with a drawing for a $100 American Express Gift Certificate! View Topics and Descriptions >

PASSPORT TO PRIZES

During exhibit hall hours

This is your opportunity to win valuable prizes! Simply visit the booths of participating vendors, have your passport stamped, and return the completed passport for your chance to win! Prizes offered in the past have included a $200 Amazon gift card, an IPAD mini, Bose Noise Cancelling Headphones and more. Drawing for prizes to be held in the Expo Hall on Thursday at 12:15pm.

CAREER DEVELOPMENT ROADMAP

During Exhibit hall hours - by appointment

Receive a customized professional development “roadmap” - for your contact center – that identifies recommended next steps in your team’s development. For more information, contact Todd Piccuillo at tpiccuillo@icmi.com.

CONFERENCE MOBILE APP

ICMI.com/App

There's no better way to connect with peers, exhibitors, and colleagues or to stay abreast of sessions and social meet-ups. Use it to start making plans: create your own agenda, connect with peers, see networking opportunities, and view exhibitors. Even if you can't attend the conference, we encourage you to download the mobile app to stay informed of what's happening at the event.   Mobile app available at ICMI.com/App or search your App Store for ICMI

This was my third straight year attending and I've come away with pages of notes to share with my team when I return. I get so much from the sessions and site tours that all the other stuff feels like a bonus.

Nicholas Woltring , Director of Customer Service, National Guardian Life Insurance

Sponsors