Long Beach, CAMay 10-13, 2016
Registration Opens in September
Long Beach, CA | May 10-13, 2016
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Monday, May 4th: 5:00 PM – 7:00 PMTuesday, May 5th: 10:00 AM – 2:00PMWednesday, May 6th: 10:00 AM – 12:30 PM
Sunday, 5:00 PM – 7:00 PM
Asia 4, Lobby Level
Come mingle with your peers and have a beer! This is a great chance to connect, converse and get to know who is here this year so you can make new contacts, exchange ideas, and share tips while enjoying drinks and light hors d’oeuvres.
Monday, 5:00 PM – 7:00 PM
Atlantic Hall, Ground Level
Sip your favorite beverage and snack on light hors d'oeuvres while enjoying conversation with peers and browsing the latest contact center solutions from top industry providers. It all takes place in the Expo Hall.
Tuesday, 7:15 AM – 8:15 AM
Pacific Hall A, Ground Level
Get a jumpstart on your networking by identifying and sharing experiences with others in your industry.
Tuesday, 10:15 AM
In the Expo Hall
Tuesday, 6:00 PM – 8:00 PM
Beach Pool area
Wednesday, 7:15 AM – 8:15 AM
Meet your contact center peers/table hosts as they share lessons learned and success stories on specific areas of challenge within their centers. Select a topic you’d like to learn more about – then enjoy a tasty breakfast and great conversation.
Wednesday, 10:15 AM
Wednesday, 8:30 PM - 9:30 PM
Join your colleagues, friends and family for a wonderful evening of viewing Walt Disney World Epcot IllumiNations. Your ticket includes access to a private viewing area reserved especially for Contact Center Expo & Conference attendees and their guests along with a delicious dessert buffet. A short 10 minute walk from the hotel is all it takes to enjoy this magical evening. NOTE: This is an add-on for just $75
Tuesday & Wednesday in Expo Hall, Times Vary
Expo Hall Theatre
During exhibit hall hours
This is your opportunity to win valuable prizes! Simply visit the booths of participating vendors, have your passport stamped, and return the completed passport for your chance to win! Prizes to be offered include a $200 Amazon gift card, an IPAD mini, a Kindle Fire HD, and Bose Noise Cancelling Headphones.
During Exhibit hall hours - by appointment
Receive a customized professional development “roadmap” - for your contact center – that identifies recommended next steps in your team’s development. For more information, contact Todd Piccuillo at email@example.com.
"I enjoyed the opportunity to meet others in similar fields or facing similar challenges in their contact centers."
Christine Paeplow, Client Services Manager, Harland Clarke
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