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2014 Networking


Peers & Beers Party

Sunday, 6:00 PM – 8:00 PM

Come mingle with your peers and have a beer! This is a great chance to connect, converse and get to know who is here this year so you can make new contacts, exchange ideas, and share tips while enjoying drinks and light hors d’oeuvres.

Expo Hall Networking Bash

Monday, 5:00 PM – 7:00 PM

Network as you browse the latest contact center solutions in a relaxed environment!

Industry Roundtables Breakfast

Tuesday, 7:00 AM – 8:30 AM

Get a jumpstart on your networking by identifying and sharing experiences with others in your industry.

ICMI Global Contact Center Awards Finalist Breakfast

Tuesday, 7:30 AM – 8:15 AM

Finalists and judges are welcome to network over breakfast in a private dining area.

ICMI Global Contact Center Awards Party

Tuesday, 6:00 PM – 8:30 PM

Pack your Hawaiian shirt and join us for a poolside laua with drinks and hors' d'oeuvres as we recognize and celebrate excellence within the industry. It’s included in your conference pass!

Best Practices Networking Breakfast

Wednesday, 7:30 AM – 8:15 AM

Meet your contact center peers/table hosts as they share lessons learned and success stories on specific areas of challenge within their centers. Select a topic you’d like to learn more about – then enjoy a tasty breakfast and great conversation.

Walt Disney World Epcot Illuminations

Wednesday, 6:30 PM – 9:00 PM

Join your colleagues, friends and family for a wonderful evening of viewing Walt Disney World Epcot Illuminations.  Your ticket includes access to a private viewing area reserved especially for Contact Center Expo & Conference attendees and their guests along with a delicious dessert buffet.  A short 10 minute walk from the hotel is all it takes to enjoy this magical evening. NOTE: This is an add-on for just $75

Solutions Spotlight Sessions

Tuesday & Wednesday

These open-to-all sessions provide first-class education and conclude with a drawing for a $100 American Express Gift Certificate!
Topic and session descriptions will be posted in April.

"The environment at ICMI conferences is so refreshingly real - very different from other events. I learned so much by talking with the diverse attendees."

Serena Daly, Supervisor, Customer Care Sales and Retention, eHealthInsurance Services, Inc