Receive Updates

Join our mailing list to receive news and announcements.

Thank you for signing up to receive updates.

2014 Networking

Contact Center Expo & Conference offers the call center industry’s most unique and thought-provoking networking opportunities. Connect with your peers. Exchange ideas. And get inspired with ideas you will use when you return to work at your organization.

Mobile App Help Video

Get the Conference Mobile App and Stay Connected

There's no better way to connect with peers, exhibitors, and colleagues or to stay abreast of sessions and social meet-ups. Download it now to start making plans: schedule sessions, connect with peers, see networking opportunities, and view exhibitors.

Even if you can't attend the conference, we encourage you to download the mobile app to stay informed of what's happening at the event.

Peers & Beers Party

Sponsored by:

Tuesday, 5:00 PM – 6:30 PM

Come mingle with your peers and have a beer! This is a great chance to connect, converse and get to know who is here this year so you can make new contacts, exchange ideas, and share tips while enjoying drinks and light hors d’oeuvres.

Industry Roundtables Breakfast

Wednesday, 7:30 AM – 8:30 AM

Get a jumpstart on your networking by identifying and sharing experiences with others in your industry.

ICMI Global Contact Center Awards Finalist Breakfast

Wednesday, 7:30 AM – 8:30 AM

Finalists and judges are welcome to network over breakfast in a private dining area.

Networking Reception in the Exhibit Hall

Sponsored by:

Wednesday, 4:45 PM – 6:30 PM

Network as you browse the latest contact center solutions in a relaxed environment!

ICMI Global Contact Center Awards Dinner

Wednesday, 7:15 PM – 11:00 PM

Envelope please! Join ICMI at the Second Annual ICMI Global Contact Center Awards Dinner, as we name the winners of our 2014 Global Contact Center Awards. Each year, our panel of expert judges assesses contact centers from around the world to select the best of the best in practices and performance. Who will it be this year? Find out in person by adding this to your event registration package for only $150!

Best Practices Networking Breakfast

Thursday, 7:30 AM – 8:30 AM

Meet your contact center peers/table hosts as they share lessons learned and success stories on specific areas of challenge within their centers. Select a topic you’d like to learn more about – then enjoy a tasty breakfast and great conversation. View the topics.

San Diego Padres vs Miami Marlins at Petco Park

Thursday, 7:00 PM – 10:00 PM

Join your contact center colleagues on Thursday, May 8 for a fun night out to see the San Diego Padres play the Miami Marlins at Petco Park! We have a reserved section just for Contact Center Expo & Conference attendees who can WALK right next door from the Convention Center. Ticket price is $27.50 and includes admission as well as the “all you can eat” selection from the ballpark. First pitch is at 7:10pm. This is a separate add-on that can be included with any pass. Padres baseball tickets for May 8, 2014 are still available but require a separate purchase online.  To order your tickets for Thursday night’s baseball game please visit and use special code: ICMI

Solutions Spotlight Sessions

Wednesday & Thursday

These open-to-all sessions provide first-class education and conclude with a drawing for a $100 American Express Gift Certificate!
Topic and session descriptions can be found here.

"This conference was well organized, had excellent speakers, and an engaged audience."

Lindsay Zarr, Customer Solutions Manager, North American Bancard